REFUND POLICY

Last updated: June 11, 2026

1. Introduction

This Refund Policy applies to purchases of the Kidolyze Talent Report made through the website at https://kidolyze.com, operated by Hatice Hasanova Kahraman, doing business as Kidolyze ("Kidolyze," "we," "us," or "our"). By completing a purchase, you agree to this Refund Policy. For any questions, you may contact us at hello@kidolyze.com.

2. Digital Product Nature

The Kidolyze Talent Report is a personalized digital product. It is created specifically for you using the questionnaire responses you provide about your child. Because each report is individually generated from your own input, it cannot normally be returned once report generation has started or once the report has been delivered.

3. Report Delivery Time

The order of the process is: (1) you purchase the report, (2) you submit the required questionnaire, (3) we generate your personalized report, and (4) we deliver it digitally by email or digital link.

Reports are typically delivered within 4–6 hours after the required questionnaire has been submitted. In some cases — including high demand, incomplete information, technical issues, or manual review — delivery may take up to 24 hours.

4. Eligibility for Refunds

We may consider refund requests on a case-by-case basis in the following situations:

• You purchased a report but have not yet submitted the questionnaire, and report generation has not started.
• You completed payment and submitted the required questionnaire, but did not receive your report within 24 hours after questionnaire submission due to a technical error on our part.
• You were charged more than once for the same order (duplicate charge).
• The delivered report is corrupted, unreadable, or substantially incomplete due to a technical fault on our part.

5. Non-Refundable Situations

Refunds will not normally be issued in the following situations:

• The questionnaire has already been submitted and report generation has started.
• You have already received, downloaded, opened, or accessed the report.
• You changed your mind after receiving the report.
• You disagree with the insights or findings in the report.
• You provided inaccurate, incomplete, or misleading questionnaire information.
• The report was delivered within the stated delivery window.
• A significant amount of time has passed since purchase without contacting us.

6. How to Request a Refund

To request a refund, please contact us within 14 days of your purchase at hello@kidolyze.com and include the following:

• Your full name.
• The email address used at checkout.
• Your order number or proof of payment.
• A brief description of the issue.

7. Refund Review Time

We will review your refund request within 5 business days of receiving it. We may ask for additional information if needed to assess your request.

8. Approved Refunds

If your refund is approved, it will be processed through Lemon Squeezy, our payment processor. Approved refunds may take 5–10 business days to appear on your original payment method, depending on your bank, card issuer, or payment provider.

9. Lemon Squeezy / Merchant of Record

All payments for Kidolyze are processed by Lemon Squeezy, which acts as our Merchant of Record. In some cases, Lemon Squeezy may handle or assist with refund requests in accordance with its own applicable policies.

10. Consumer Rights

If you are a consumer, you may have certain rights under the consumer protection laws of your country of residence, including in the European Union and United Kingdom. Some of these rights may be limited for personalized digital content that has been created or delivered with your consent. Nothing in this Refund Policy limits or excludes any consumer rights that cannot be waived under applicable law.

11. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

12. Contact Us

For refund requests or questions about this policy, please contact:

Hatice Hasanova Kahraman
Targovishte, Targovishte Province 7700
Bulgaria
Email: hello@kidolyze.com